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Terms

YOUR ACCOUNT
You may be required to register with Loshusan Supermarkets in order to access certain services or areas of the Service. If you are under the age of thirteen (13), then you are not permitted to register as a user, or otherwise use the Service or submit personal information to us. If you are required to register with Loshusan Supermarkets, we may not be able, or we may refuse, to provide you the user name you request. Your user name and password are for your personal use only. If you use the Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You will immediately notify us of any unauthorized use of your account, password, or username, or any other breach of security; and you will not sell, transfer, or assign your account or any account rights. In addition to all other rights available to Loshusan Supermarkets including those set forth in these Terms & Conditions, Loshusan Supermarkets reserves the right, in its sole discretion, to terminate or suspend your account, refuse service to you, or cancel orders. The information you submit in connection with your account, and that is associated with your account, is subject to our Privacy Policy.


COMMUNICATIONS
Any communication or other information sent to Loshusan Supermarkets via electronic mail or otherwise in connection with your use of this Site, including but not limited to suggestions, ideas and comments, will be treated as non-confidential and all such information may be used by Loshusan Supermarkets for any purpose without compensation. Disclosure shall constitute an assignment of all right, title and interest in such information to Loshusan Supermarkets.  All customer services queries will be addressed within two (2) business days, however, most queries are addressed within 24 hours.



PROPRIETARY RIGHTS
All right, title and interest in the Service, including all copyrights, patents, trade secrets, trade dress and other proprietary rights, and any derivative works thereof, shall belong solely and exclusively to Loshusan Supermarkets or its licensors. Nothing in these Terms & Conditions or otherwise will be deemed to grant to you an ownership interest in the Service, in whole or in part.


DISCLAIMERS
3.1 THIS SITE IS PROVIDED ON AN “AS IS”, “AS AVAILABLE” BASIS AND Loshusan Supermarkets EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

 3.2 AS PERMITTED BY APPLICABLE LAW, Loshusan Supermarkets MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICE, THE ACCURACY OR COMPLETENESS OF THE SERVICE CONTENT, OR THAT EMAILS SENT FROM Loshusan Supermarkets ARE FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. AS PERMITTED BY APPLICABLE LAW, YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK AND THAT Loshusan Supermarkets WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SERVICE OR THE SERVICE CONTENT INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE AGREED BY Loshusan Supermarkets IN WRITING. TO THE FULL EXTENT PERMITTED BY LAW, Loshusan Supermarkets DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE SERVICE AND THE SERVICE CONTENTS, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION, FREEDOM FROM COMPUTER VIRUS, AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

 3.3 NOTWITHSTANDING THE FOREGOING, THIS SECTION DOES NOT EXPAND OR LIMIT (i) ANY EXPRESS, WRITTEN PRODUCT WARRANTY OR RELATED DISCLAIMERS THAT ARE PROVIDED BY Loshusan Supermarkets PARTIES OR THEIR SUPPLIERS WITH REGARD TO A PHYSICAL PRODUCT SOLD BY Loshusan Supermarkets PARTIES TO YOU, OR ANY WARRANTY ON A PHYSICAL PRODUCT TO THE EXTENT REQUIRED BY APPLICABLE LAW; (ii) Loshusan Supermarkets’ LIABILITY FOR PERSONAL INJURY TO YOU CAUSED BY Loshusan Supermarkets PARTIES TO THE EXTENT NOT WAIVABLE UNDER APPLICABLE LAW; OR (iii) ANY CAUSE OF ACTION YOU MAY HAVE AGAINST Loshusan Supermarkets PARTIES THAT IS NOT WAIVABLE UNDER APPLICABLE LAW.

 3.4 IF PRODUCTS ARE PROVIDED BY THIRD PARTIES THROUGH THE SERVICE, THOSE THIRD PARTIES MAY SEPARATELY PROVIDE LIMITED REPRESENTATIONS AND/OR WARRANTIES REGARDING THEIR PRODUCTS. THIS DISCLAIMER DOES NOT APPLY TO SUCH PRODUCT REPRESENTATIONS OR WARRANTIES, BUT ANY SUCH REPRESENTATIONS OR WARRANTIES ARE PROVIDED SOLELY BY SUCH THIRD PARTY PROVIDER AND NOT BY Loshusan Supermarkets.

 3.5 IF NUTRITION, INGREDIENT, ALLERGEN, AND OTHER PRODUCT INFORMATION IS PROVIDED THROUGH THE SERVICE, Loshusan Supermarkets DOES NOT REPRESENT OR WARRANT THAT SUCH INFORMATION IS ACCURATE OR COMPLETE. ON OCCASION MANUFACTURERS MAY MODIFY THEIR PRODUCTS AND UPDATE THEIR LABELS. WE RECOMMEND THAT YOU DO NOT RELY SOLELY ON THE INFORMATION PRESENTED ON OUR SERVICE AND THAT YOU CONSULT THE PRODUCT’S LABEL OR CONTACT THE MANUFACTURER DIRECTLY IF YOU HAVE A SPECIFIC DIETARY CONCERN OR QUESTION ABOUT A PRODUCT.

Loshusan Supermarkets disclaims all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to (a) any errors in or omissions from this Site, including but not limited to technical inaccuracies and typographical errors, (b) any third party websites or content therein directly or indirectly accessed through links in this Site, including but not limited to any errors in or omissions therefrom, (c) the unavailability of this Site or any portion thereof, (d) your use of this Site, or (e) your use of any equipment or software in connection with this Site.

NOTICES AND ELECTRONIC COMMUNICATIONS

In the case of notices Loshusan Supermarkets sends to you, you consent to receive notices and other communications by Loshusan Supermarkets posting notices on the Service, sending you an email at the email address listed in your profile in your account, or mailing a notice to you at your billing address listed in your profile in your account. You agree that all agreements, notices, disclosures, and other communications that Loshusan Supermarkets provides to you in accordance with the prior sentence satisfy any legal requirement that such communications be in writing. Notice shall be deemed given (i) 24 hours after the notice is posted on the Service or an electronic message is sent, unless the sending party is notified that the message did not reach the recipient, or (ii) in the case of mailing, three days after the date of mailing. You agree that a printed version of these Terms & Conditions and/or any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms & Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

RULES FOR PROMOTIONS
Any sweepstakes, contests, raffles, or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms & Conditions, the Promotion rules will apply.

SHIPPING POLICY

Once we receive your order, we may require additional information to verify the transaction. If additional information is required you will be contacted via email or phone; please provide a valid phone number/email address that we may contact you in case of any issues or delays regarding your order. In the case that additional information is required your order will be held until we receive your verification. We reserve the right to cancel any order due to potential fraud.

All orders will be shipped within 24 hours.  Once your order has been shipped, you will receive an email notifying you of the order status. Please note that inclement weather can sometimes delay a delivery and if that occurs you will be contacted via email.  All orders will ONLY be shipped in Jamaica using Tara Courier Service.


DELIVER:  STORE PICKUP

Store Pickup lets you avoid shipping charges by picking up your order in a Loshusan Supermarket store.

Here's how it works:

  • During checkout, choose Store Pickup and select the Loshusan Supermarket branch at which you wish your order to be picked-up.
  • Place your order and wait to receive a "Ready for pickup" e-mail. (This is a separate e-mail from your order confirmation e-mail.)
  • Bring your ID, credit card, and order number to the store and pick up your items.
  • We'll hold your items at the store for 2 days. If you don't make it in by then, we'll cancel the order and refund your method of payment.


Bring to the store:

  1. Your government-issued photo ID, must match the billing details of the order.
  2. The credit card used for the purchase (if a credit card was used).
  3. Your order number and receipt.


Who can pick up your order:

You can pick up your order yourself or choose someone else to pick it up (Friends & Family Pickup). To have your order picked up by someone else.

  1. Advise the person collecting to bring a government-issued ID to the store.
  2. Provide the pickup person's name, e-mail address and phone number.


It's important to note that only you or your designated pickup person can pick up the order.


BACK ORDERS

For back ordered items in any order, it will be automatically ship out as soon as we receive the item in the order placed.  You will be notified via a shipment confirmation email once your back ordered items have shipped.

PAYMENT

1.
Payment for all Services must be by Visa, Mastercard or Keycard credit card.  We accept payment with Keycard, Visa and Mastercard. Only the first 6-digits and last 4-digits of the card number will be stored.  We reserve the right to change the payment methods we accept at any time.

2. Service prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation.  Please retain a copy of your receipt that shows each transaction processed.

REFUND AND RETURNS

Authorized returns & exchanges must be reported within 72 hours of receipt. All returned items must be accompanied by a Return Authorization (RA) Number and Form. Do not send goods back without an RA!

Please send an email to info@loshusansupermarket.com explaining the situation in detail including all of your contact information within 72 hours of receipt. You must have the packing slip and items, and the items must be in the same brand new condition as when received. You will receive a call from our Customer Service Department to determine the Return Authorization and call tag if applicable. Only items that are authorized and included on Return Authorization Form should be included in the package returned to Loshusan Supermarket. 

Any additional items included in package are subject to a separate charge. All orders being returned for exchange or refund must be shipped to Loshusan Supermarket within 24 hours from the RA approval or the order will not be accepted by Loshusan Supermarket. Any credit due will be issued upon receipt and processing of returned goods by Loshusan Supermarket.

In order to be processed in a timely fashion, the RA Number must be clearly marked on the outside of the returned packaged and all original packing material, tags, and original packing slip must be included. Please allow 3-5 business days for all authorized returns or exchanges to be processed.